Privacy Policy

Effective date: September 29, 2026

Who We Are

Jamie Feinstein Jewelry Design (“we,” “us,” or “our”) operates https://jamiefeinsteindesign.com. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit our website, contact us, create an account, or place an order.

Information We Collect

Information You Provide

We may collect information you provide when you:

  • Place or attempt to place an order
  • Create or use a customer account
  • Submit a contact or customization inquiry
  • Request support, resizing, repairs, or other services
  • Leave a product review

This information may include your name, email address, telephone number, billing and shipping addresses, account information, order details, product selections, customization requests, correspondence, reviews, and other information you choose to provide.

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically, including your IP address, browser and device type, operating system, referring pages, pages viewed, approximate location, dates and times of visits, and interactions with the website.

We use cookies and similar technologies to operate the shopping cart, remember customer selections, support account login, process checkout, prevent fraud, and understand website usage.

How We Use Your Information

We use personal information to:

  • Process payments and fulfill orders
  • Calculate taxes and shipping
  • Provide order confirmations, updates, and customer service
  • Create and manage customer accounts
  • Respond to questions and customization inquiries
  • Arrange shipping, delivery, resizing, repairs, or returns
  • Detect fraud, spam, and other misuse
  • Maintain business, accounting, and tax records
  • Improve the website, products, and customer experience
  • Comply with legal and regulatory obligations

We do not sell your personal information.

Payments

Payments may be processed through PayPal and supported payment methods, which may include PayPal, Venmo, Pay Later, credit or debit cards, Apple Pay, and Google Pay.

Payment providers receive the information necessary to authorize and process your transaction. We do not store your complete credit or debit card number on our website.

PayPal acts as an independent controller of information it processes. Its privacy statement is available at:

https://www.paypal.com/us/legalhub/paypal/privacy-full

Apple Pay and Google Pay transactions may also be subject to the privacy policies of Apple or Google, depending on the payment method you select.

Shipping and Order Fulfillment

To fulfill an order, we may share necessary information—such as your name, shipping address, email address, telephone number, order value, and package information—with shipping carriers and service providers.

When shipping labels or related services are managed through WooCommerce Shipping, relevant order and shipping information may also be processed by WooCommerce or Automattic and the selected carrier.

Contact Forms and Correspondence

When you submit a form through our website, we collect the information entered into that form. This may include your name, email address, telephone number, project information, customization preferences, and message.

We use this information to respond to your inquiry and maintain appropriate records relating to commissions, customization requests, repairs, customer service, and other business communications.

Analytics

We use Google Analytics through Site Kit by Google to understand how visitors find and use the website. Google Analytics may collect information such as pages viewed, interactions, device and browser information, approximate location, referral sources, and conversion events.

Google’s Privacy Policy is available at:

https://policies.google.com/privacy

Spam and Fraud Protection

We use Google reCAPTCHA to help protect forms, accounts, and checkout functions from spam, fraud, and automated abuse. reCAPTCHA may collect technical and interaction information and is subject to Google’s Privacy Policy and Terms of Service:

https://policies.google.com/privacy

https://policies.google.com/terms

Cookies

Our website uses cookies and similar technologies for purposes that may include:

  • Maintaining shopping-cart contents
  • Remembering checkout and account preferences
  • Supporting secure login sessions
  • Processing orders and payments
  • Preventing fraud and automated abuse
  • Measuring website traffic and performance

You may control or delete cookies through your browser settings. Blocking essential cookies may prevent portions of the store, shopping cart, account, or checkout from working correctly.

Service Providers

We may share information with trusted service providers only as reasonably necessary to operate the website and business. These may include:

  • WooCommerce and Automattic
  • PayPal and supported payment providers
  • Google Analytics and Google reCAPTCHA
  • Website hosting, email, and form-service providers
  • Shipping carriers and label providers
  • Professional accounting, legal, or technical advisers

We may also disclose information when required by law, to respond to a lawful request, to enforce our policies, or to protect the rights, property, and safety of the business, our customers, or others.

How Long We Retain Information

We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, business records, legal obligations, fraud prevention, accounting, and tax purposes.

Our current WooCommerce retention settings generally provide for:

  • Pending orders: 7 days
  • Failed orders: 30 days
  • Cancelled orders: 12 months
  • Inactive customer accounts: 60 months
  • Completed and refunded orders: 84 months

Contact-form submissions and correspondence may be retained for as long as needed to respond to the inquiry, provide requested services, document custom work, or maintain appropriate business records.

Certain information may be retained longer when required by law or necessary to establish, exercise, or defend legal claims.

Your Choices and Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

We may need to retain information required for completed transactions, tax and accounting records, fraud prevention, legal compliance, or other legitimate business purposes.

To make a privacy request, please contact us through the website’s Contact page. We may need to verify your identity before completing a request.

You may also update certain account information by signing in to your customer account.

Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, services, business practices, or legal obligations. Any revised policy will be posted on this page with an updated effective date.

Contact Us

For questions about this Privacy Policy or how your information is handled, please contact Jamie Feinstein Jewelry Design through our Contact page.