Refund and Returns Policy

Effective date: September 30, 2026

Overview

We want you to be pleased with your purchase from Jamie Feinstein Jewelry Design. Because our work includes handmade, limited-production, one-of-a-kind, and customized pieces, return eligibility depends on the type and condition of the item.

Please contact us through our Contact page before returning anything. Returns sent without prior authorization may not be accepted.

Eligible Returns

For an eligible item, you must contact us within 14 calendar days after delivery to request a return.

To qualify, the item must be:

Unworn and unused
Unaltered and undamaged
In its original condition
Returned with its original packaging and any included documentation
Securely packaged for return shipping

Ready-made, one-of-a-kind, limited-production, and standard backordered items may be returned when they meet these requirements and are not included among the non-returnable items below.

We reserve the right to decline a return or reduce the refund when an item shows wear, damage, alteration, missing components, or improper handling after delivery.

Non-Returnable Items

Unless defective or otherwise required by law, we do not accept returns of:

Custom-designed or commissioned work
Personalized or engraved items
Items altered or resized at the customer’s request
Products made using customer-supplied stones, metals, or other materials
Earrings for pierced ears
Gift cards
Items identified as final sale before purchase
Pocket knives that have been used, sharpened, carried, disassembled, damaged, or altered after delivery

A standard item produced to fulfill a backorder is not automatically considered custom or non-returnable unless it has been personalized, resized, altered, or otherwise made specifically to your requirements.

Custom Work and Deposits

Custom and commissioned projects may be governed by a separate written estimate, invoice, or project agreement.

Design fees, sourcing expenses, deposits, and payments for work already performed may be non-refundable once design, material ordering, stone sourcing, or fabrication has begun, as described in the applicable project agreement.

If project-specific written terms conflict with this general policy, the project-specific terms will control.

Order Cancellations

A ready-made order may be cancelled for a full refund if it has not been shipped or prepared for shipment.

A backordered, made-to-order, personalized, resized, or custom order may be cancelled only if production or modification has not begun. Once work has started or materials have been ordered specifically for the project, some or all charges may be non-refundable.

If we cannot ship within the stated or subsequently agreed timeframe, we will contact you with an updated estimate and provide the cancellation or refund options required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your purchase promptly after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with:

Your order number
A description of the problem
Clear photographs of the item and packaging

Please retain all packaging while the issue is being reviewed. We will work with you to arrange an appropriate repair, replacement, or refund. When the problem resulted from our error or shipping damage, we will provide return instructions and cover reasonable authorized return-shipping costs.

Normal handmade variation, natural gemstone characteristics, minor differences in texture or finish, patina, and ordinary wear are not necessarily defects.

Return Shipping

After approving a return, we will provide the correct return address and packing instructions. Please do not return an item to a manufacturer, payment provider, or address obtained elsewhere.

For an ordinary return:

You are responsible for return-shipping costs.
The item must be packaged securely.
A trackable and adequately insured shipping service is required.
You remain responsible for the item until it is delivered to us.

We cannot refund an item that is lost or damaged during return shipping. Do not publicly mail or deliver a return without receiving return authorization and the correct address first.

Refunds

Once an authorized return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, generally within five business days after inspection. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the credit.

The refunded amount will generally include the eligible item price and applicable sales tax. Original expedited-shipping charges are non-refundable unless the return resulted from our error or the item arrived damaged or defective.

Exchanges

Because many pieces are one of a kind or produced in small quantities, direct exchanges cannot be guaranteed.

If you would like a different item, size, metal, finish, or variation, contact us. When appropriate, we may process the original item as a return and arrange a separate replacement order. Additional fabrication, resizing, material, and shipping charges may apply.

Gifts

Refunds are normally issued to the original payment method used for the purchase. If you received an item as a gift, contact us to discuss available return or exchange options. We will not issue a cash refund to someone other than the original purchaser.

Repairs and Resizing

A return request is different from a repair or resizing request.

Contact us if an item needs repair, maintenance, or resizing. Availability and cost depend on the design, materials, condition, and work required. Damage caused by wear, impact, misuse, improper storage, unauthorized alteration, or work performed by another jeweler may involve additional charges.

Legal Rights

This policy does not limit rights or remedies that cannot legally be excluded.

Need Help?

For questions about a return, refund, exchange, cancellation, repair, or resizing, please contact Jamie Feinstein Jewelry Design through our Contact page.